Customer Relations Resources

During this webinar, you'll walk through the steps of how to set up Google Analytics so you can start getting data from your own website. Read more

This online workshop provides a self-assessment and different approaches your company can use in understanding and responding to market changes. Read more

This free online business workshop will help you identify your company's target market by demographic, psychographic, behavioristic profiles, and more. Read more

Any business can take advantage of a customer loyalty program to grow their company. Here's how to expand your brand's reach and improve customer retention.

We asked 13 thought leaders to share how businesses can improve their customer service and brand experience.

With the right tools and communication plan, you can build long lasting connections with your clients and customers, from any location. Read more

Lack of leadership during a crisis is becoming evident as the impact of Coronavirus on businesses rise. Read and learn how to be a successful business leader.

The economic slump is causing companies to get creative about retaining customers. Here’s how to ask your current customers to help support your business.

During the coronavirus crisis, if your business is open, albeit in a diminished capacity, or temporarily closed, you have to stay connected to your customers.

At a time when changes are unfolding by the hour and operations are on-hold like during the coronavirus crisis, swift action and open communication are vital.

Learn four ways to turn the negative customer encounters into positive ones to maintain your company’s reputation.

Rieva Lesonsky asked business leaders their insights about how small businesses can meet and beat customer expectations.