Customer Relations Resources

COVID-19 has reshaped the holiday season for many retail stores, as 84% of customers changed their shopping behavior because of COVID-19. To help you thrive this coming holiday season, we'll share five tips to help you nail customer service in this article.

To help you decide if you want your company to offer free shipping, we asked operation experts and business leaders this question for their best advice

To help business owners convert trials into paying customers, we asked marketing strategists and business leaders for their best insights.

Celebrating Asian American and Pacific Islander Heritage Month with real-world solutions to common challenges can make a real impact for AAPI business owners.

The Asian American and Pacific Islander community play an integral role in America’s small business economy. However, they are also the victims of discrimination. In this article, we explore five great ways you can support AAPI-owned businesses.

More than $13 billion worth of goods are stolen from retailers each year; use these six tips to prevent shoplifting.

Volunteering has a positive impact on the U.S. economy as a whole and small business recovery. See the rewards that you can receive from volunteering according to statistics... Read more

If there’s a cause to support in your community, you don’t have to wait for a big company to lend big donations. As a small business, you can also participate in giving back and make a meaningful change.

Diversity, equity and inclusion (DEI) in the workplace are critical to the success of best-in-class organizations. Here we will highlight several areas where business leaders should focus their DEI efforts in 2021 to ensure that their organizations are characterized by fairness, compassion and equal opportunity.

Supporting black-owned businesses can help build relationships and boost community morale.

This continuation webinar will walk you through the steps of creating goals, tracking your data, and reviewing reports through Google Analytics. Read more

Providing volunteer opportunities for your employees has benefits that reach beyond the workplace. Learn more about how you can build a Employee Volunteer Program.